Shipping and delivery
1. Where we deliver
| Products | Delivery area |
|---|---|
| Fresh produce (salad greens, microgreens, salad boxes and other fresh items) | Delhi-NCR: Delhi, Noida, Gurugram and Faridabad |
| Shelf-stable products (flours and grains, sweeteners, dressings and oils) | Delhi-NCR and other cities, including Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad, Chandigarh and Kochi, and other pincodes our courier partners service |
| FibreFirst Club flours | Across India, to pincodes our courier partners service |
Choose your city on the site to see the products, delivery timelines and services available in your area. We do not ship outside India.
2. Shipping charges
| Order | Shipping |
|---|---|
| Delhi-NCR, order value ₹650 and above | Free |
| Outside Delhi-NCR, order value ₹1,200 and above | Free |
| Below these values | As shown at checkout before you pay |
| OtterPass members (Delhi-NCR) | Free delivery |
| FibreFirst Club orders | Calculated as per location and weight |
Any shipping charge is shown at checkout and included in your GST invoice.
3. Delivery timelines
| Products | How it works | Estimated delivery |
|---|---|---|
| Fresh produce | Harvested, cleaned and packed the same day against confirmed orders; kept cold through sorting and transport | Within 36 hours of harvest. Delivery days: Tuesday, Thursday and Saturday |
| Shelf-stable products | Dispatched from Delhi within 2 working days | Delhi-NCR: 1 day; other cities: 5–10 days, depending on location |
| FibreFirst Club flours | Milled after the order window closes; packed with milling date and batch number; dispatched within 2–3 working days of milling | 5–10 days after milling, depending on location |
Delivery times are estimates and not guaranteed. Weather, landslides and road closures in the hills, festivals and courier backlogs can cause delays. We will keep you informed by WhatsApp, including a tracking link for courier shipments.
4. Packing and cold chain
Fresh produce is packed and transported under controlled temperature conditions. We share storage guidelines with every delivery to help keep it fresh.
5. Address and delivery attempts
- Please give a complete address, pincode and a reachable mobile number. You can change the address free of charge until the order is dispatched.
- Our delivery partner will attempt delivery 2 times.
- If an order comes back to us because of an incorrect address, the recipient being unavailable, or refusal, we can re-ship it with delivery charges added again, where the product is still fit to send. Otherwise the order is closed without a refund, as fresh produce and milled flour cannot be resold.
6. Risk and title
Risk of loss and title to products pass to you upon delivery to the shipping carrier. This does not affect your remedies for damaged, wrong or missing items under the Returns, Refunds & Cancellation Policy.
7. Checking your order
Please check your order as soon as it arrives. If anything is damaged, spoiled, wrong or missing, contact us within 24 hours of delivery with photos, as set out in the Returns, Refunds & Cancellation Policy.
8. Lost parcels
If tracking shows no movement for 5 working days, or a parcel is marked delivered but has not reached you, contact us within 7 days of the expected delivery date. We will investigate with the courier and, if the parcel is confirmed lost, re-send it from available stock or refund you in full.
9. Contact
- Company: Red Otter Farms Private Limited • CIN: U01100DL2019PTC350161 • Registered office: 146B, Shahpur Jat, New Delhi-110049, India
- Customer support: support@redotterfarms.in • WhatsApp +91 93548 08527 • Monday–Saturday, 9 AM–6 PM IST
- Grievance Officer: Brij Satija, Co-Founder • brij.satija@redotterfarms.in • Mobile: +91 92666 82688
Complaints are acknowledged within 48 hours and resolved within one month.